Your store’s AI assistant.

Helps shoppers choose what to buy and customers get the help they need. Set up and managed by us.

Book a demo See it work

Find a product

Northline Assistant

Online

I need a jacket for everyday wear.

How much would you like to spend? Do you want a light or thick jacket?

Under $200. Something thick for cooler days.

Found matching products

Checked product details

I'd suggest the Field jacket at $189. It's made from thick canvas and comes in Olive, Navy and Sand. Want to see how it compares with our wool overshirt?

How do the Field jacket and wool overshirt compare?

Checked both products

The Field jacket is $189 in thick canvas. The wool overshirt is $210 and feels softer. I'd pick the Field for tough everyday wear, or the overshirt for comfort. Which matters more to you?

Does the Field jacket come in olive? What sizes?

Found matching products

Checked product details

Yes. The Field jacket is $189. It comes in Olive, Navy and Sand, in sizes XS to XXL. The Olive version uses thicker canvas. Want the product link?

Hi, where's my order? It's #48213

Checked your order

UPS has your order and plans to deliver it today before 8pm. The latest update was at 8:12 this morning. Your tracking number is 1Z 84E 221 03.

I need to change the delivery address on #48213, I've moved

Passed to our team

I can't change the address, so I've asked our team to help. They can see your order and this chat.

Sam

Hi, Sam here. What's the new address? I'll check whether we can still change the delivery.

Sam joined

Wrong item in my box. I ordered a medium and got a large.

No one is available right now

Sent your request

Sorry you got the wrong size. I've sent your request to the team as #5512. They're back at 9am and can help you swap it.

I need a jacket for everyday wear.

Message…

Example store results

Sample data, not actual customer results.

Skincare store

Help choosing products, tracking orders and making returns.

Conversations per month: 15,000
Resolution rate: 82%
Annual store revenue: $40M

Glasses store

Help choosing frames, checking orders and arranging exchanges.

Conversations per month: 20,000
Resolution rate: 76%
Annual store revenue: $77M

Shopping & support

Before they buy. After they order.

Help with choosing a product or checking an order, all in the same chat.

Help shoppers choose

Ask what shoppers need. Find products that fit their budget and explain how the options differ.

Help customers get answers

Answer questions about orders, delivery and returns. Ask your team to help when a person is needed.

We take care of the AI

We set it up and keep it running. You tell us about your products and how your store works.

Getting started

Ready in 14 days.

Four steps. We do the setup. You check it before your customers use it.

01
Show us your store
Give us access to your products, store rules and order tools. Choose someone on your team we can ask questions.
02
We set it up
We connect your tools and set up the assistant to use your product details and store rules.
03
Try it out
Ask the questions your customers ask. Check the answers with us before it goes on your site.
04
Add it to your store
When the tests look good, we help add the chat to your site. You choose what it can do.

Your rules

You’re in charge.

Set clear limits, let your team step in, and check the answers.

Choose what it can do

Your rules

You choose what the assistant can see and do. Tools that refund, cancel or change orders stay off unless you turn them on.

Bring in your team

Real people

Customers can ask for a person. Your team can join the chat or get a request to reply later. The chat goes with it, so customers don't have to start over.

See how it went

Every chat

Read each chat and see its scores. Did the customer get help? Were they happy? Did the assistant ask your team for help when it didn't need to?

Questions

Before you book.

Is Glaife right for our store?

Glaife is for online stores. It helps people choose what to buy and get answers about their orders. We use your product details and store rules to set it up.

Do we need to change our support tools?

No. Keep Zendesk, Help Scout or Gorgias. Glaife answers chats on your site and sends requests that need a person to your team.

Can it work with our own order system?

We can check. Your system needs a way for other software to connect to it. We'll look at what it can share and do, then agree with you on what to build.

Do we need someone to manage the AI?

No. We set it up and keep it running. We need someone on your team to answer questions about your store and tell us when products or rules change.

Do we have to sign up for a year?

No. The service is month to month, and you can cancel at any time.

Let’s talk about your store.

Tell us what you sell and what customers ask. We’ll show you Glaife and talk through how to set it up for your store.

Book a demo