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Set up and managed by us.

Your store’s AI agent.

It helps shoppers choose and solves customer questions on its own. Your team steps in only when needed.

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G

Glaife AI Agent

Online
I need a jacket for everyday wear.

Type a message…

Live in real stores.

EZContacts

ezcontacts.com(opens in a new tab)

Glasses, sunglasses and contact lenses, with support for orders and prescriptions.

Conversations per month
30,000+
Store’s annual revenue
$88M

  • Answer order questions in seconds

    Customers check where an order is, where a return stands, and get an invoice sent to their email.

  • Help with prescriptions and products

    Shoppers get answers about their prescription, lens options, discount codes and what to buy.

  • Bring in the team when it matters

    Complaints and changes to an order go to the support team right in the chat, or become a ticket after hours.

Try their AI agent(opens EZContacts in a new tab)

Skincare Essentials

skincareessentials.com(opens in a new tab)

Shopping help and customer support, together in the store’s chat.

Conversations per month
2,500+
Store’s annual revenue
$40M

  • Help shoppers decide

    Product search and clear answers help shoppers choose what to buy.

  • Answer questions after checkout

    Customers check orders and ask about delivery, returns and store policies.

  • Keep the team in the loop

    When a person is needed, the chat goes to the store's team with the full conversation.

Try their AI agent(opens Skincare Essentials in a new tab)

One AI agent, wherever they ask.

It answers on every channel from your products, orders and policies.

  • Website chat
  • Email
  • Phone calls
  • SMS
  • Messengers
Every channel One AI agent unit with its order database docked behind it, cabled to five channels around it: a browser window with a chat widget, a mail tray, a desk phone, a mobile phone with a text message and a tablet with a messenger thread. In turn, a message runs in along each cable, the unit looks it up in the database and the reply runs back out to the same channel.

Before they buy. After they order.

From the first question to the return, customers get help right away.

  • Browsing the catalog
  • Picking a size
  • Asking about shipping
  • Tracking an order
  • Returning or exchanging
Questions in, answers out Customer questions ride a conveyor into an AI agent machine with a processor chip on its lid, marked as a chat message, an email, a phone call and a text message, and come out the far side as answers with a check mark.

Four steps to go live.

We do the setup. You check it before your customers use it.

  1. Step 1

    Show us your store

    Give us access to your products, policies and order tools. Pick one person on your team we can ask questions.

  2. Step 2

    We set it up

    We connect your tools and set up the AI agent to use your product details and policies.

  3. Step 3

    Try it out

    Ask the questions your customers ask. Check the answers with us before it goes on your site.

  4. Step 4

    Add it to your store

    When you're happy with the answers, we help add the chat to your site. You choose what it can do.

You’re in charge.

You set the limits. It works inside them.

Choose what it can do

Pick what it handles by itself. Refunds stay off until you allow them.

Your team takes over

When it needs a person, your team gets the chat and a short summary.

See how it went

See which chats it solved and which went to your team.

Before you book.

Have a question that isn’t here? Email dmitry@mitryco.com.

Do we need to change our helpdesk?

No. Keep Zendesk, Help Scout or Gorgias. Glaife answers chats on your site and sends requests that need a person to your team.

What happens when it doesn’t know the answer?

It asks your team for help. Your team can join the chat or get a request to reply later, and the conversation goes with it, so the customer doesn’t have to explain again. We look at those chats and add what was missing, so it can answer next time.

Can it work with our own order system?

We can check. Your system needs a way for other software to connect to it. We'll look at what it can share and do, then agree with you on what to build.

Do we need someone to manage the AI?

No, that's our job. We set it up and look after it from then on. From your side we only need one person who knows the store: someone who can answer our questions and tell us when products or policies change.

Can it say something wrong or promise a refund?

It answers from your products, orders and policies, and it can only do what you allow. Tools that refund, cancel or change orders stay off unless you turn them on. You can read every chat and see how it went, and when something is off, we fix it.

Let’s talk about your store.

Tell us what you sell and what customers ask. We’ll show you Glaife and how it would work in your store.

Book a demo(opens in a new tab)